While it is ideal for patients to bring their own
interpreters to the hospital, we realize that this is not always
possible. For this reason, Delnor offers translation services for patients
and visitors. In some cases, translation can be provided in person. In others,
the services of Certified Language International (CLI) are used. This
telephone translation service is available 24 hours-a-day at no charge to
the patient or visitor.
A variety of print, videotape, and online
resource materials in Spanish and other languages are also available in
patient care areas.
deliver letters and packages for patients each morning. Mail that arrives
after you have been discharged will be forwarded to your home.
stationery/cards may be purchased at Front Door Gifts located off the main
lobby. Outgoing mail may be left at the nursing station or given to a
Flowers and gifts will be delivered to your
room by a volunteer.
delivered to the hospital daily. To receive a complementary Chicago Tribune
or Kane County Chronicle
volunteer office at ext. 4264.
Please leave your name and room number and a volunteer will deliver the
paper to your room between and
Beauty and Barber
With your physician’s approval, you may ask your
hair stylist or barber to come to your room for an appointment.
The ATM machine is located off the
The services of a notary are available for
patients free of charge. For information call the patient advocate at ext.
Services for the Hearing
A telecommunications device is available to help
hearing-impaired patients or patients who want to communicate with a
hearing-impaired relative or friend. Arrangements can also be made to have a
person who uses sign language help a hearing-impaired or deaf patient. If you
are hard of hearing and would like to have a phone with an amplifier brought to
your room please notify your nurse.
Organ and Tissue Donation
tissue donation can save or improve the quality of life for people who
suffer from organ failure, bone defects, or blindness. This is a very
personal choice and specially-trained hospital and pastoral care staff are
available 24 hours-a-day to assist in the event that such a decision needs
to me made. Delnor maintains a close relationship with the Illinois Organ
and Tissue Donor Network.
Clergy of all churches and
faiths are welcome at Delnor and can visit their members at any time. A member
of the hospital staff will be glad to call your clergy for you upon request. A
residential chaplain is also available to listen, talk with or pray with
patients and family members upon request. The chaplain can be reached by dialing
ext. 4321. More information about Spiritual
chapel is available to all patients, visitors and staff for prayer and solitude.
It is located on the first floor near the elevators and is open from